Strategic Planning & Program Management

We can help plan and manage strategic customer lifecycle initiatives whether itís in the initial definition stages or within an existing phase. For the definition phase, we can help with program scope, business case development, vendor selection, project planning, and program alignment to the organizationís strategic goals and related initiatives.

Itís critical to decide on the project methodology from the start of a major initiative, particularly if off the shelf enterprise software is involved. Closed Loop has implemented across a broad range of project methodologies including waterfall, iterative/Agile, and a mixture of different methodology types. We can help organizations determine the methodology that is the best fit for their needs and is adaptable throughout the initiative. The project methodology shouldnít be seen as a silver bullet, and each methodology has their advantages and pitfalls. For certain initiatives, using a combination of methodologies may make sense.