Systems Integration & Functional Design

Closed Loop brings extensive experience designing and implementing enterprise customer lifecycle applications across multiple channels (call center, field service, retail, web). We have deep knowledge and experience implementing leading CRM, Order Management, Billing, and Marketing Analytics software applications. We use leading industry methodologies to ensure the best design.

We’ve managed and delivered functional design across multiple leading project methodologies with the most common ones being Waterfall and Iterative:


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Common Waterfall Activities/Deliverables:

Scoping, Business Requirements, Process Design, Systems Design, Development/Build, Deployment, Testing, Training

Common Iterative Activities/Deliverables:

Narrative, Scenario Inventory, Use Cases, end-end Processes, Scenario-based Application Demos/Movies, Product Catalogue Matrix, Scenario Testing, Usability, Training