Customer Relationship Management (CRM):

Expertise in designing and implementing CRM solutions including Amdocs, Siebel (Oracle)

 

Full lifecycle implementation experience with:

•  Home page
•  Customer Account Hierarchy/model
•  Contact management
•  Lead/prospect management
•  Customer history, profile & authorization
•  Case management
•  Interaction management
•  Credit adjustment requests
•  Integration to ordering & collections
•  Customer portal