Ordering

Expertise in designing and implementing ordering applications including Amdocs, Siebel (Oracle), and PeopleSoft (Oracle)

Full lifecycle implementation experience with:

•  Quotes/order creation
•  Order transaction types

-  New activation
-  Modifications, upgrades, downgrades, bundling
-  Move
-  Deactivation
-  Transfer of ownership
-  Voluntary/involuntary suspension
-  Collections
-  Change in customer type


•  Order amending/cancelling & PONR
•  Ordering/product catalogue integration
•  Fulfillment
•  Order submission
•  Orchestration
•  Provisioning
•  Process manager and order transaction rules & state transitions
•  Order fallout & management
•  Order flow though to lead generation
•  Ordering via sales portals