Sales Force Automation (SFA):


Expertise in designing and implementing SFA applications including Siebel (Oracle), and PeopleSoft (Oracle)

Full lifecycle implementation experience with:

• Account/Contact management
• Customer account history
• Opportunity/lead management
• Proposal generation & workflow
• Quotes & orders
• Literature fulfillment
• Sales portals for retail, 3rd party, and customers

Sales Portals:

Expertise integrating CRM, ordering, and sales solutions for web-based modules including Amdocs AMSS and Siebel eCRM (Oracle)

Portal integration experience with:

• Customer account profile
• Customer billing information
• Support and case management
• Online product catalogue/shopping cart
• Web campaigns/offers
• Online offer recommendation
• Ordering/checkout
• Order confirmation & history
• Role-based permissions by channel type (retail, 3rd party, customers)