Solutions for Customer Driven Initiatives

Closed Loop provides systems integration and process solutions focusing on customer-driven initiatives. We have proven cross-industry experience leading and implementing medium to large scale programs. With expertise implementing leading CRM applications, we can help plan and deliver the right set of solutions and processes across your organization. Closed Loop has extensive cross-industry implementation experience with leading CRM, Ordering, Billing, Marketing/Analytical, and Sales applications including Amdocs, Siebel, PeopleSoft CRM, e.Piphany, and SAS Marketing Automation.

Focus on customer-centric process and technology solutions

Customer lifecycle processes , best practices, & systems

Leading project management and solution delivery toolsets

Vendor selections
Business case development
Program definition and roadmapping
Project planning
Issue management
Customer experience auditing
Fit/gap analysis
Functional & systems requirements
Process improvement
Solution design & integration
Systems testing
Training and change management

Our functional expertise is deep, covering a wide array of leading enterprise software applications: